30-day returns, no questions asked.

Returns must be requested within 30 days of the delivery date shown in your tracking information. Requests submitted after 30 days cannot be accepted as a standard, no-questions-asked return.

To qualify, the watch must be unworn, unaltered, and undamaged, in its original condition, with the original box, protective packaging, tags, warranty papers, links, and any included accessories.

Items purchased through unauthorized resellers and watches damaged after delivery due to customer misuse are not eligible under this standard return policy, but may still qualify for a warranty claim if the issue is a covered defect. See Section 8.

Customers are responsible for return shipping costs on standard, no-questions-asked returns.

If the item arrived damaged, defective, or different from what you ordered, US Watch Store covers the cost of return shipping and will provide a prepaid label or reimburse reasonable shipping costs. See Section 7.

We recommend using a trackable, insured shipping method for standard returns. US Watch Store is not responsible for return packages lost or damaged in transit back to us.

Once your return is received, we inspect it within 3-5 business days to confirm it meets the eligibility requirements in Section 1.

US Watch Store charges $0 restocking fees. There are no hidden fees or restocking penalties applied to eligible returns.

Approved refunds are issued to the original payment method used at checkout. Because shipping is free on all orders, refunds reflect the full product price paid; no shipping charge is deducted because none was collected.

After a refund is issued, it may take an additional 5-10 business days for the credit to appear on your statement, depending on your bank or card issuer.

If a return does not meet the eligibility requirements, we will contact you with options, which may include returning the item to you at your cost or offering a partial refund reflecting any diminished value.

We do not offer direct product-for-product exchanges. If you would like a different watch, model, or size, return the original item under this policy and place a new order for the item you prefer.

Email [email protected] with your order number, the watch you would like to return, and the reason for the request. Wait for return instructions and authorization before sending anything back so the return can be matched to your order and processed without delay.

Authorized returns are shipped to our store facility: US Watch Store Returns, CA.

All eligible refunds, whether from a standard return, a warranty claim resolved as a refund, or a damaged or incorrect item, are issued to the original payment method used at checkout. US Watch Store does not issue cash refunds or refunds to a different payment method or third party.

If your order arrives damaged, defective, or different from what you ordered, contact [email protected] within 7 days of delivery with your order number and photos of the issue.

We will arrange a free replacement, exchange, or full refund, including any return shipping cost, at no charge to you.

Every watch purchased from US Watch Store includes a 2-year limited warranty, starting from the delivery date, covering defects in materials and workmanship affecting the movement, battery, and factory assembly under normal use.

The warranty does not cover: accidental damage such as drops, impacts, or crushing; water damage exceeding the watch's rated water resistance; damage from unauthorized repair, battery replacement, or case-opening by a third party; normal wear such as strap wear, crystal scratches, or case scuffing; and battery depletion occurring after the applicable normal battery life.

To file a warranty claim, email [email protected] with your order number, a description of the issue, and photos or video if applicable. We will review the claim, confirm coverage, and arrange a repair, replacement, or refund at our discretion. Turnaround time is typically 10-15 business days after we receive the watch, where a physical inspection is required.